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Tag: Retina MacBook Pro (Page 1 of 16)

Apple Extends Free Repairs of Anti-Reflective Coating on 2013-2015 MacBook Pro

Apple has extended free repairs of anti-reflective coating issues for the 2013 to 2015 MacBook Pro with Retina display.


Apple has authorized coverage within four years from an affected MacBook Pro's original date of purchase, according to an internal document distributed to Apple Authorized Service Providers and later obtained by MacRumors.

Both 13-inch and 15-inch MacBook Pro models released in 2013, 2014, or 2015 qualify for a free display replacement within the four-year coverage period. Apple says all 2012 models are no longer eligible for free repairs since both the 13-inch and 15-inch models were discontinued by October 2013.

Below is a list of the absolute latest dates that each MacBook Pro model may remain eligible for coverage based on when each was discontinued:

• 2013 13-inch MacBook Pro: July 2018
• 2013 15-inch MacBook Pro: July 2018
• 2014 13-inch MacBook Pro: March 2019
• 2014 15-inch MacBook Pro: May 2019
• 2015 13-inch MacBook Pro: October 2020
• 2015 15-inch MacBook Pro: Still sold

Apple previously confirmed to us that the repair program continues to be handled internally rather than being publicly announced.

Affected customers can schedule a Genius Bar appointment at an Apple Store using the Apple Support app. Or, on the Get Support page, click Mac → Mac Notebooks → Hardware Issues → Display Issue and options should be presented to initiate a repair or contact Apple via phone, email, or online chat.

Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.

Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. If you have already incurred out-of-warranty costs related to this issue, you may be eligible for a refund, which can be initiated by contacting Apple support directly.

Since the repair program has not been publicly announced, some Apple support representatives may be unaware of its existence. Escalating your request to a senior advisor may help, but your mileage may vary.

Apple first began the repair program in October 2015, and has now extended it twice, after some MacBook Pro owners experienced issues with the anti-reflective coating wearing off or delaminating on the Retina display.

The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths.

Over 12,000 customers joined a Facebook group dedicated to the issue, and hundreds of others have claimed to be affected across the Apple Support Communities, MacRumors forums, Twitter, Reddit, and other discussion platforms.

The website Staingate.org contains a gallery of MacBook Pro models with seemingly damaged anti-reflective coating, revealing that the blemishes can be relatively minor or extend across the entire display in extreme cases.

The anti-reflective coating issues do not appear to affect any MacBook Pro models released in 2016 or later.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Neutral)

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Marco Arment Argues the 2012—2015 MacBook Pro is ‘Best Laptop That Has Ever Existed’

Marco Arment, a developer best known for co-founding Tumblr and creating apps Instapaper and Overcast, believes the 2012 to 2015 era 15-inch MacBook Pro is "the best laptop that has ever existed."

2015 15-inch MacBook Pro

"Introduced in 2012, less than a year after Steve Jobs died, I see it as the peak of Jobs' vision for the Mac," said Arment in a blog post this week.

The 2012 model was the first MacBook Pro with a Retina display, and had a much slimmer design compared to previous models after Apple removed the built-in Ethernet port and optical disc drive for CDs/DVDs.

Apple refreshed the 2012 model in each of the following three years, but kept the external design largely the same.

Arment sees value in the 2012 to 2015 model's array of connectivity options, including a pair of Thunderbolt and USB-A ports, an HDMI port, a SD card slot, and a MagSafe power adapter that breaks away safely if it's tripped over.

2015 15-inch MacBook Pro

By comparison, the 2016 and later MacBook Pro has two or four Thunderbolt 3 ports that handle power, USB, DisplayPort, HDMI, and VGA, resulting in Apple removing dedicated USB-A, HDMI, SD card, and MagSafe connectivity from the notebook.

He added that the 2012-2015 keyboard has a "crowd-pleasing design" and that the trackpad strikes a "great balance between size and usability."

2016 and later MacBook Pro models have a slimmer keyboard with a second-generation butterfly mechanism that has less key travel than 2012-2015 models, and a larger trackpad that is closer to the keyboard.


Apple packed a smaller 76 watt-hour battery pack into the latest MacBook Pro models, and while the notebooks are rated for up to 10 hours of battery life between charges, there were several early complaints in real-world usage.

All of these changes generated some controversy within the Apple community, particularly among professionals, so Arment's opinion is sure to resonate with some users, including among customers who refuse to upgrade.

Despite some early complaints, however, the MacBook Pro appears to be selling very well for Apple. In fact, Apple CEO Tim Cook said the Mac set a new all-time revenue record of $25.8 billion in the 2017 fiscal year, with sales fueled primarily by "great demand" for the MacBook Pro in particular.
We sold 5.4 million Macs during the September quarter, up 10 percent over last year, and gained significant market share as the global market contracted by one percent, according to IDC's latest estimate. This performance was fueled primarily by great demand for MacBook Pro, and Mac revenue grew 25 percent to a new September quarter record.
For now, Apple continues to sell the 2015 15-inch MacBook Pro in a single configuration with a 2.2GHz quad-core Intel Core i7 processor, 16GB of RAM, 256GB of SSD storage, and integrated Intel Iris Pro graphics for $1,999 in the United States.

Full Article: "The best laptop ever made" by Marco Arment

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Buyer's Guide: MacBook Pro (Neutral)

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Microsoft Says Its New Surface Book 2 is Twice as Powerful as Latest MacBook Pro

Microsoft today introduced the Surface Book 2, the second generation of its high-end notebook and tablet hybrid.


The new Surface Book 2 is equipped with Intel's latest eighth-generation Core processors, up to NVIDIA GeForce GTX 1060 graphics, up to 16GB of RAM, and up to 17 hours of battery life based on video playback.

Microsoft says those tech specs make the Surface Book 2 up to five times more powerful than the original Surface Book, and twice as powerful as the latest MacBook Pro, but it didn't specify which configurations.


Microsoft's comparisons to its primary competitor didn't end there. On its website, it said the Surface Book 2 has 70 percent more battery life than the latest MacBook Pro, which lasts up to 10 hours on a single charge.

The new Surface Book 2 is available with a 13.5-inch or 15-inch display that can be detached from the keyboard and used as a tablet. The display can also be folded or reattached in Studio Mode or View Mode.

Microsoft added that the Surface Book 2 has 45 percent more pixels than the latest MacBook Pro. The 15-inch model has a resolution of 3240x2160 pixels, good for 267 PPI, while the 15-inch MacBook Pro is 2880x1800 and 220 PPI.

The notebook is equipped with two USB 3.1 ports, one USB-C port, a full-size SD card slot, and a 3.5mm headphone jack. It also has a proprietary SurfaceConnect port that allows a Surface Dock to be connected.


Surface Dock, available separately for $199, has two Mini DisplayPorts, one Gigabit Ethernet port, four USB 3.0 ports, and one audio out port.

As a Windows PC, the Surface Book 2 will be compatible with the Windows 10 Fall Creators Update released today.

Surface Book 2 starts at $1,499 for the 13.5-inch model with a Core i5 processor, Intel HD Graphics 620, 8GB of RAM, and 256GB of SSD storage. More powerful 13.5-inch configurations are available for up to $2,999.


The 15-inch model starts at $2,499 with a Core i7 processor, NVIDIA GeForce GTX 1060 graphics, 8GB of RAM, and 256GB of SSD storage. More powerful 15-inch configurations are available for up to $3,299.

Surface Book 2 pre-orders begin November 9 on Microsoft's website and at its retail stores in the United States and select other countries. Deliveries will begin when the device launches November 16.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Neutral)

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Apple Still Offering Free Delayed Battery Repairs for Some 2012 and Early 2013 MacBook Pros

If you own a 15-inch MacBook Pro with Retina display released in Mid 2012 or Early 2013, and your notebook qualifies for battery service, the repair should be free if you are willing to wait for around one month.


Apple has advised Genius Bar employees and Apple Authorized Service Providers to offer these customers a free battery repair if they are willing to wait until at least November 15 for the service to be completed.

Apple has offered this option since August 25 due to a continued shortage of the aluminum enclosure that the battery is glued into on the aforementioned MacBook Pro models, according to an internal memo obtained by MacRumors.

Top case with glued-in battery for Mid 2012 15-inch MacBook Pro via iFixit

If a customer does not wish to delay the repair, Apple says that standard out-of-warranty prices for battery service apply: $199 in the United States, £199 in the United Kingdom, $289 in Australia, or $259 in Canada.

The policy doesn't apply to any other Mac, including the 13-inch MacBook Pro, 12-inch MacBook, MacBook Air, or models without Retina displays.

To check if your qualifying MacBook Pro needs battery service, click on the Apple logo in the menu bar. Then, click on About This Mac > System Report > Power. In the Health Information section, the condition should say "Service Battery."

Apple will confirm if the MacBook Pro qualifies for battery service by performing a diagnostic test at the Genius Bar at most Apple Stores. Repairs are allowed for failed, consumed, and swollen batteries.

Apple is no longer offering customers the option to exchange their MacBook Pro for a functionally equivalent model, as it did for repairs initiated between March 2 and July 25 due to the same part shortage.

During that time, many customers were able to exchange a 2012 MacBook Pro for a much newer model, such as a maxed-out refurbished 2016 MacBook Pro with Touch Bar, for just the cost of an out-of-warranty battery repair.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Neutral)

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Apple Adds 2017 15-Inch MacBook Pro Models to Refurbished Store

Apple today updated its online store for refurbished products to add a selection of 15-inch MacBook Pro models equipped with a Touch Bar, which is the first time the new machines have been available through the refurbished store since their June 2017 release.

As of the writing of this article, Apple's refurbished store has six different 2017 15-inch MacBook Pro models available for purchase at a discount of approximately 15 percent.


The base model 15-inch MacBook Pro with 16GB RAM, 256GB of storage, and a Radeon Pro 555 graphics card is available for $2,039, for example, a discount of $360 off the price when purchased new. Both Silver and Space Gray models are available in a handful of different configurations.

All of these machines are listing shipping estimates of 30 days, which may be in error as they have just recently been added to the refurbished store.

The addition of 15-inch MacBook Pro models to the refurbished store comes two months after Apple began offering refurbished versions of the 13-inch 2017 MacBook Pro models.

Apple's refurbished products go through a rigorous refurbishment process before being offered for sale, which includes inspection, repairs, cleaning, and repackaging. Refurbished Macs come with a one-year warranty that can be extended with an AppleCare+ purchase.

For tips on purchasing a refurbished product, make sure to check out our guide.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Neutral)

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