T-Mobile customer service

Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its lineup and investing heavily in network infrastructure, the company's product is now on par with AT&T and Verizon.

But the most under-appreciated aspect of the turn-around is T-Mobile's customer service. Things still aren't perfect by any means, but T-Mobile's focus on customer care has had a measurable impact, resulting today in the highest-ever score on JD Power's wireless customer service survey.

Continue reading...

BGR Top Deals:

  1. How to cut the cord without losing live network TV or your DVR
  2. The wireless smartphone camera that can see where no other camera can is only $30 right now

Trending Right Now:

  1. The Galaxy S9’s main specs detailed in extensive new report
  2. Watch a rocket booster nearly destroy a Chinese village when it falls to Earth and explodes
  3. 8 new movie trailers you need to watch from this past week

T-Mobile’s customer service is its biggest success story originally appeared on BGR.com on Sat, 20 Jan 2018 at 13:01:18 EDT. Please see our terms for use of feeds.