Frontier needs until mid-April to fix Verizon FiOS changeover problems

Frontier's Service Status Map only shows outages in California, but customers in Texas and Florida have been affected, too. (credit: Frontier)

Frontier Communications took over former Verizon territory in California, Florida, and Texas on Friday last week, but the transition has caused problems for many customers and Frontier now says it needs until mid-April to fix everything.

Frontier, which bought FiOS and DSL networks in the three states from Verizon for $10.54 billion, set up a webpage to provide updates on the transition. Video on Demand content from FiOS TV will take longer to fix than the other services. This affects video from premium channels including HBO, Showtime, Starz, Cinemax, and Epix. "Many" videos are available now, but "the vast majority of titles, including any previously purchased titles, will be available by mid-April," Frontier said in an update yesterday.

Billing and account problems should be resolved by Friday of this week, Frontier says.

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