Complaint factory: Angry Internet subscribers tee off against Comcast, Verizon, TWC
Comcast, the nation’s largest cable company and home Internet service provider, has a lot of angry customers. And instead of just privately fuming, thousands of them have complained to the Federal Communications Commission (FCC).
The deluge of angry customers is so big that the FCC gets more Internet service complaints about Comcast than it does for AT&T, Verizon, and Time Warner Cable (TWC) combined.
We’ve written about complaints filed against Comcast before, but we also wanted to find out how those complaints compared to Comcast’s top rivals. So we filed a Freedom of Information Act request with the FCC, seeking information on three major types of Internet provider complaints: availability, billing, and speed.