CMV: Apple’s service program for MacBook keyboards only puts a band-aid on the problem
After years of complaints from users, yesterday Apple officially acknowledged issues with its Butterfly keyboard design on MacBook and MacBook Pro models dating back to early 2015. The company introduced a new repair program, offering to fix faulty MacBook keyboards for free. It also said it is refunding customers who paid for similar repairs in the past.
The issue with the repair program, however, is that Apple is simply swapping the faulty keyboard for a keyboard with the same Butterfly design. That design is what is presumably leading to the issues many users are facing.