Apple software sees disastrous, embarrassing week with iOS springboard crash, macOS root user security flaw

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Apple, a company that prides itself on customer experience, just had one of its worst customer-facing weeks in history, with a major security flaw on macOS High Sierra and a bug in iOS that rendered some iPhones essentially unusable. It has been an embarrassing turn of events for a technology company that frequently boasts about industry-leading customer satisfaction levels.

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